FAQ
Please review the following FAQ prior to contacting us:
- Usage Related Questions
- Free Trials & Paid Subscriptions
- Salesforce System Administrators
- Service and Functionality Related Questions (Security)
- Service and Functionality Related Questions (Other)
- Business Partner Related Questions
- Questions Related to Company Providing the NinjaPDF Service
Usage Related Questions
- Q. What kind of product is Ninja PDF On-demand Global Service (SaaS model)?
A. NinjaPDF (Autumn ’07 version) is an on-demand SaaS (Software as a Service) that is easy to use, very fast and is able to produce highly compressed, yet high quality PDF files. NinjaPDF is a breeze to use, even for those with little experience. NinjaPDF comes with popup help tips to guide users on their way and to better understand the features. All you need to do is follow steps 1, 2 and 3!
You can create PDF files online by simply clicking on the NinjaPDF tab or by using the “Account Detail” page featured on the Salesforce website. The former is for creating a PDF from local files while the latter is for creating a PDF from files stored in the Document tab. Once a user has created a PDF file, they can save it in one of the following four locations: the Notes & Attachments section in the salesforce “Account Detail” pages, the NinjaPDF field in the Documents tab, to the local directory on your PC and also by attaching the created PDF to a Salesforce email is just a mouse click away!
NinjaPDF is a suitable on-demand solution for business use, and, since it is an online service, you can easily use it from the office or on the road. NinjaPDF works with any image file, text file and with MS Office formats such Word, Excel, PowerPoint and Visio.
- Q. Who can use NinjaPDF?
A. Salesforce users can use NinjaPDF without the need for training by simply logging into Salesforce. We highly recommend NinjaPDF as an on-demand software service to first time users.
- Q. What kind of users is NinjaPDF intended for?
A. NinjaPDF was designed with the business person in mind. That is, the kind of people who daily deal with business documents and need a simply yet secure way to share and manage those documents. NinjaPDF is for the person is often faced with complex business tasks and would like to execute them with precision, with high security and quality and in a speedy fashion. For people like this, an easy to use software service is indispensable.
Riding on the shoulders of such people is their company's credibility and reputation. Such business people are faced with the daily challenge of preventing information leaks while nonetheless processing critical document after critical document. However, even if companies buy expensive software packages for their employees that are packed with a bounty of professional features, it is often very difficult for the employees to learn the meaning of and how to use each feature. This also poses a problem for administrators by way of cost and time consume in training and help desk efforts. In the end, the typical result is that companies are too busy to deal with the resulting problems, they never really get around to putting such software to its intended use, leaving a great deal of functionality unused.
SKYCOM's Ninja PDF On-demand Global Service (SaaS model) is designed to simplify management, sales, marketing, operations, administration, finance and other department's routine work of creating critical documents that are secure inside and outside the company.
SKYCOM's priority is in supporting the most important and necessary features that are used the most often by our clients with an emphasis on security related features. Our policy is to provide a software service that is easy to use from the business worker's point of view.
Put another way, you could say that NinjaPDF On-demand Global Service is not suited for such professionals as designers and content creators who usage requires a lot of special features. However, PDF files created by software products with such special features (such as SKYCOM's SkyPDF package line or other a product of another company) will pose no problem to communication within and out your company as long as they are created to be compatible with a PDF reader that is common with NinjaPDF.
What you will be freed from, however, is the hassle and workload of installing traditional software packages and keeping them updated throughout your company's network of servers and client PCs. Please take this opportunity to try our SaaS model Ninja PDF On Demand Software Service.
- Q. How much computer knowledge does one need to use NinjaPDF?
A. Anyone that is capable of basic email operations and using a web browser to surf the Internet will be able to use NinjaPDF right away. NinjaPDF On Demand Software Service (SaaS model) is also designed with first time users in mind.
- NinjaPDF is designed with a user interface that has a built-in STEP 1-2-3 mini guide and also popup help windows to guide you through the process of creating a PDF file.
- In addition, we have prepared a demo movie clip to provide you with a quick and visual understanding of how NinjaPDF works. Please see the demo at http://www.ninjapdf.com/demo/index.html.
Please also refer to "What kind of product is Ninja PDF On Demand Software Service (SaaS model)?"
Free Trials & Paid Subscriptions
- Q. Is it possible to try NinjaPDF for free?
A. Go to the Salesforce.com link listed below to visit our AppExchange website. From there, go to NinjaPDF's homepage (using either of the methods listed below the link) and then click on the "Test Drive" button. Next, simply follow the wizard to begin your free trial.
- [Browse Apps] side menu
- Home > Marketing > Document Management > NinjaPDF
- [Browse Apps] side menu
- Home > Office Productivity > Collaboration > NinjaPDF
- Q. Do you have a demo I can view?
A. Yes. Our demo is located at http://www.ninjapdf.com/demo/index.html.
- Q. Who can subscribe to NinjaPDF? Where do you subscribe?
A. Go to the Salesforce.com link listed below to visit our AppExchange website. From there, go to NinjaPDF's homepage (using either of the methods listed below the link) and then click on the "Get It Now" button. Next, simply follow the wizard to subscribe. It is has simple as that. Your system administrator can login and finish the subscription, registration and setup process in about 5-10 minutes.
- [Browse Apps] side menu
- Home > Marketing > Document Management > NinjaPDF
- [Browse Apps] side menu
- Home > Office Productivity > Collaboration > NinjaPDF
- Q. How much does NinjaPDF cost?
A. NinjaPDF is a monthly-based subscription service with a set cost of $5 per month per user.
You can easily add and delete users as needed making it very flexible system. The charge will be from December 6, 2007. Special long-term free trial campaign going on now! For more information regarding subscription, please click here.- Q. What payment methods are available?
A. We have a soon-to-be released wizard that will guide you through the registration process to set you up for monthly payments. You may use your credit card or ACH (Automated Check Handling). The details will be made available on our SKYCOM website in December 2007. We will also send out an email of the details to everyone that participates in the free trial.
- Q. Will I need to pay extra for new features that get added later?
A. No. This release (Autumn ’07) of standard version of NinjaPDF will remain $5 per month even if upgrades are made and new features are added. That is actually one of the benefits of NinjaPDF in that you will always be using the latest version without fussing over additional costs for added features.
Our policy regarding the upcoming On-demand Global Service series (SaaS model) and NinjaPDF Family series will be published on our website when the information becomes available.
Salesforce System Administrators
- Q. Is there a lot of setup for the system administrator to perform after the process is complete?
A. No, it is very simple. After you have subscribed to NinjaPDF, it takes only about 5-10 minutes to set things up so that your whole company can start using NinjaPDF. For more information regarding setup, please click here.
- Q. Is there a limit to the number of users we can subscribe?
A. No, there is no limit to the number of users you may subscribe.
- Q. Will I need to manage licenses and versions?
A. No, you will not need to manage anything on your side.
- Q. What kind of support do you provide?
A. We offer 24/7 email and phone support (toll free: 1-800-260-2173). To send inquiries by .
The cost of our 24/7 email and phone support is included in the monthly fee for NinjaPDF On-demand Global Service (SaaS model). Unlike that of conventional packaged software support, there is no additional cost for support.
- Q. What are the minimum Internet requirements?
A. As long as you have a stable broadband connection to the Internet you should have no problem.
- Q. Other than the actual performance of the PDF creation engine, what other factors might impact the speed of PDF creation?
A. Network load and network speed can affect the total speed in which a PDF file is created.
Service and Functionality Related Questions (Security)
- Q. In addition to my own computer, where else can I save the original and converted files (files converted to PDF)?
A. You can save your PDF files in the following four locations:
- You can download them to your own computer.
- You can press the "Create and Attach NinjaPDF" button in the Salesforce Account tab's Account Detail page and then save them in the Notes & Attachments column of the same page. This is a useful way to manage your PDF files restricting access to client information.
- You can also save them in the NinjaPDF field of the Salesforce Documents tab.
- Finally, you can attach the created PDF directly to a Salesforce email and then send it on its way.
- Q. Are my files (both before and after PDF conversion) secured when transmitting them to and from your site? How do you secure them?
A. We use HTTPS to keep your files secure during transmission.
- Q. What is the strength of 128 bit encryption?
A. 128 bit encryption technology is RSA security certified for as a high-level security protection for documents.
- Q. What is a master password?
A. This is the password used by the person (the master) creating the PDF file to set and edit security options.
- Q. I forgot my PDF viewing password. What should I do?
A. This is a password set the person (the master) who created the PDF file. Therefore, you should ask the person who sent you the PDF file for the password.
- Q. I forgot my master password. What should I do?
A. Simply remake the PDF file in question.
- Q. What does it means to disable accessibility?
A.
Service and Functionality Related Questions (Other)
- Q. How do I use NinjaPDF to create a PDF file?
A. It is very easy. Please click here for instructions.
- Q. How do I create a secure PDF file?
A. It is very easy. Please click here for instructions.
- Q. What requirements are there for my PC in order to use NinjaPDF?
A. All you need to have installed on your PC is a compatible web browser (Internet Explorer 5.5 or higher, Firefox 1.0 or higher or Mozilla 1.5 or higher) and PDF viewing software (Adobe Reader 5.0 or higher). If you have these installed you are ready to go. For more details, please click here.
- Q. What viewer can I use to view the PDF files I created using NinjaPDF?
A. Adobe Reader 5.0 or higher. To download the latest Adobe Reader, please click here.
- Q. Which file formats are can NinjaPDF convert to PDF?
A. Microsoft Office formats (Word, Excel, PowerPoint, Visio), image files (BMP, JPEG, GIF, PNG, TIFF) and text file (TXT). For detailed information about which files are supported, please click here.
- Q. Why does NinjaPDF embed the fonts into the file?
A. Embedding fonts into a given file ensures that viewers of the PDF files you create will be able to view them as you intended regardless of the language of their system. For example, you can create files in Japanese, German, Chinese and Korean and so forth, and then still be able to view and print them correctly in their original language on an English operating system.
- Q. Are there any size restrictions for the source file (Word, Excel, PowerPoint, Visio, image, text files)?
A. Yes, the maximum file size allowed per file is 50MB. However, there is no monthly limit to the number of times you convert a file to PDF.
- Q. Can NinjaPDF convert older versions of MS Office document?
A. As a rule of thumb, if you can open the document in question with Office 2003 then NinjaPDF should be able to convert it to PDF.
Upcoming Functions
- Q. Can NinjaPDF convert web pages to PDF?
A. No, the current version of NinjaPDF cannot convert web pages to PDF. We do, however, plan on offering this feature is our next version.
- Q. Can NinjaPDF convert MS Office 2007 formatted documents?
A. No, the current version of NinjaPDF cannot convert MS Office 2007 formatted documents to PDF. We do, however, plan on offering this feature is our next version.
Business Partner Related Questions
- Q. Can I incorporate NinjaPDF with my company's service?
A. We will gladly discuss such possibilities with you. Please email us your company's service details and how you would like to use NinjaPDF. Send email to . We will review your email and then have our business representative contact you.
- Q. Does SKYCOM have any business partners outside Japan?
A. Yes, we are business partners with Salesforce.com and OpSource, Inc. in the US and with Hitachi High-Technologies Europe GmbH in Germany.
- Q. Are you looking for business partners?
A. Yes, SKYCOM is always looking for new business partners. We would like to build strong mutual relationships in North America and Europe. If you are interested in being partners with us, please send us an email. Send email to . We will review your email and then have our business representative contact you.
- Q. How can I learn more about SKYCOM's product lineup?
A. Please visit our sites at http://www.skypdf.com/ (English) and http://www.skycom.jp/ (Japanese). Should you have additional questions, please contact at us https://www.skycom.jp/inquiry/eninq.html
Questions Related to Company Providing the NinjaPDF Service
- Q. How do we contact you?
A. NinjaPDF on-demand global service (SaaS model) includes 24/7 email and phone support (toll free: 1-800-260-2173). The cost of our 24/7 email and phone support is included in the monthly fee for NinjaPDF On-demand Global Service (SaaS model). Unlike that of conventional packaged software support, there is no additional cost for support. To send inquiries by email, please .
- Q. What kind of company is SKYCOM? Does it belong to a business group?
A. SKYCOM Corporation is headquartered in Tokyo, Japan and was founded in June of 1997. We are an Internet, security, document management related software developer and supplier. Our major shareholders are Oki Electric Industry Co., Ltd., TKC Corporation and Net One Systems, Co., Ltd. We also have an R&D center in Miyazaki (started in 2006).
We began selling our SkyPDF series of packaged/licensed software in 2004 and currently have sold over 1.5 million copies. One of largest overseas installations (and for that matter one of the largest for any Japanese software firm for a non-Japan location) is that of DATEV eG (a German accounting and data processing association), in which we have installed 600,000 licenses (as of 2007).
Our proprietary PDF engine, SkyPDF, is about 2 to 10 times faster* at converting files to PDF compared to that of typical PDF tools. It is excellent at producing high quality PDF files, complies with the e-Document Law and SOX Law and meets the market demand for security to keep information confidential. We have also formed various partnerships to enhance functionality and incorporate a wide range of solutions.
- *Based on testing performed at SKYCOM
Our SkyPDF engine is SKYCOM's core technology. Our SkyPDF engine technical know-how and domestic and international experience serves as the base for our new SaaS model NinjaPDF On-demand Global Service. In fact, NinjaPDF is powered by our SkyPDF engine.
- Q. Where is your support center?
A. Our NinjaPDF On-demand Global Service (SaaS model) support center is located in Santa Clara, California. Our headquarters are located in Tokyo, Japan. Feel free to send any written correspondence to:
- Q. Aside from NinjaPDF On-demand Global Service (SaaS model), what other products do you offer?
A. We offer a full range of SkyPDF brand packaged and licensed software for servers and client PCs. Not all packages are available in all languages, but we currently offer products in Japanese, English and German. For more details, please visit http://www.skypdf.com/ (English) or http://www.skycom.jp/ (Japanese).